LEGAL REFERENCE

Privacy Policy — Aapka Account, Aapka Control

liv52 mein aapki personal information aapke liye hi exist karti hai. Hum samajhte hain ke jab aap apna JazzCash ya Easypaisa account hamse connect karte ho, tab aapko...

Data encryption aur account securityTransparent collection practicesAapka withdrawal aur payment privacy
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liv52 Privacy Policy — Aapka Account, Aapka Control

Hamara Privacy Approach — Detailed

Jab aap liv52 mein account banate ho, hum aapka naam, email, phone number, aur payment details collect karte hain. Yeh information hamari servers par encrypted store hoti hai. Hum aapka data sirf tab use karte hain jab aap request karey — withdrawals verify karne ke liye, aapke account ko secure rakhne ke liye, ya jahan local qanoon ijazat deta hai. Hum aapki

information kisi third party ko nahi bechte. JazzCash, Easypaisa, SadaPay aur Raast ke saath aapka transaction sirf payment processor ke through jata hai; hum un details ko apne systems mein store nahi karte.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY CONCERNS KE LIYE

Hamse Rabta Karey — Data aur Security Ke Bare Mein

Agar aapko apne privacy ke barey mein kuch sawaal hai ya data access ke liye request karna hai, hamara support team ready hai. Hum aapka inquiry handle karte hain 24 ghunton mein, aur hamara team Pakistan mein based hai jo Roman Urdu bolti hai.

Team online

Email Support

[email protected] par likho. Hum 24 ghunton mein jawab dete hain. Subject likhna: Data Request ya Privacy Concern.

In-App Chat

Aapka account mein Message Box kholo. Hamara support staff aapke saath directly baat kar sakta hai aur aapke privacy questions ke fauri jawab de sakta hai.

Account Settings

Aapke profile mein Privacy Controls section hai. Jahan se aap apne data preferences set kar sakte ho, jaise marketing emails band karna ya session logs dekha ja sakta hai.

HAMARA CREDENTIALS

Kyun Aap Liv52 Ko Trust Kar Sakte Ho

Hamara infrastructure Pakistan-focused hai aur hum international encryption standards follow karte hain. Aapka data local servers par stored hai jahan qanoon aur local regulations ko hum strictly follow karte hain.

Encryption Standard

Hum TLS 1.3 aur AES-256 encryption use karte hain. Yeh woh hi standards hain jo banks use karte hain aapke JazzCash aur Easypaisa transfers ke liye.

Data Residency

Aapki personal information Pakistan mein stored hai, jahan local data protection laws apply hote hain. International data transfer nahi hote jab tak zaroor na ho.

Regular Security Audits

Hum apne systems ko quarterly check karte hain unauthorized access ke liye. Third-party security firms hamara infrastructure audit karte hain.

Payment Processor Compliance

JazzCash, Easypaisa, SadaPay aur Raast — sab processors PCI DSS compliant hain. Aapka payment data directly hamse process nahi hota.

Account Access Logs

Hum track karte hain ke kaun se devices aur locations se aapka account access hota hai. Agar suspicious activity hai to aapko notify karte hain.

Policy Transparency

Jab hum apna privacy policy change karte hain, aapko email mein notify karte hain 30 din pehle aur aap opt-out kar sakte ho agar changes pasand na ho.

Kya Hamara Privacy Cover Karta Hai

Is section mein hum dikhate hain ke hamara privacy policy kis alag-alag category ko cover karta hai.

Account Registration
Naam, email, phone, address — yeh hamara collection ke core hai. Aapka password encrypted hash ke form mein store hota hai, plain text nahi.
Payment Information
JazzCash, Easypaisa, SadaPay ya Raast se jo transaction ho, hum sirf reference ID store karte hain, full payment details nahi. Banks directly handle karte hain.
Session & Device Data
Hum track karte hain ke aap kaun sa device use karte ho, kaun sa browser, aur location. Yeh security ke liye hai — fake login attempts rok sakte hain.
Withdrawal Verification
Jab aap paise nikalna chahte ho, hum aapka identity verify karte hain — documents ya phone call ke through. Yeh bank-level security hai.
Marketing & Communication
Hum sirf un emails bhejte hain jo aap allow karte ho. Aapke account mein Email Preferences se aap promotional messages band kar sakte ho.
Data Retention
Agar aapka account 2 saal se inactive ho, hum aapsa contact karte hain. Agar 3 saal tak active nahi, aapka data safely delete kar dete hain.
Third-Party Sharing
Hum aapka data sell nahi karte. Sirf legal requirement ho (court order) tab hum share karte hain, aur pehle aapko inform karte hain.
PRIVACY KE VISIBLE CONTROLS

Aapke Account Mein Privacy Features

Hamara interface banaya gaya hai taake aap apne privacy on aapke haath mein mahsus karo. Account settings mein aapko dashboard dikhega jo dikhayega ke aapka data kahan hai...

Session Management Aapke Profile → Active Sessions mein dikhega ke kaun sa...
Privacy Settings Panel Account Settings → Privacy mein aap control kar sakte ho...
Two-Factor Authentication Security lock lagane ke liye aap 2FA enable kar sakte...
Data Export Request Account → Data & Privacy → Export My Data. Hum...
Login Notifications Har naye device ya location se login par aapko email...
Password & Recovery Aapka password change karne ke liye aap anytime apna Security...

Aapke Privacy Ke Sawaal — Hamara Jawab

Nahi. Hamara policy mein likha hai — hum data sell nahi karte. Sirf legal requirement (court order) ho ya jahan local law require ho tab hum share karte hain, aur pehle aapko inform karte hain. Marketing ke liye bhi nahi bechte.

Bilkul. Hum aapka full payment details store nahi karte — sirf transaction reference number. JazzCash aur Easypaisa ke servers handle karte hain encrypted transaction. Hum bank-level PCI DSS compliance follow karte hain.

Agar suspicious login detect ho, hum aapke account ko immediately freeze kar dete hain aur aapko call karte hain. Aapke withdrawal aur data protected rehte hain. Hum investigation start karte hain 24 ghunton mein.

Haan. Account Settings mein Data & Privacy section mein likha hai Export Request button. Aapka pura data — login history, transactions, profile info — CSV format mein 48 ghunton mein milega.

Jab tak aapka account active rehta hai. Agar 2 saal se kuch nahi karte, hum reminder email bhejte hain. 3 saal baad aapka account aur data safely delete kar dete hain agar aap verify na karo.

Nahi. Aapka contact details sikhna aur security verify karne ke liye hote hain. Withdrawal process mein deliver confirm karne ke liye address use hota hai, lekin kisi aur ko visible nahi hota.

Hamari cookies session management, security aur preference tracking ke liye hote hain. Aap aapke browser settings se cookies disable kar sakte ho, lekin hamara app slow ho sakta hai. Account Settings mein Cookie Preferences se aap selective cookies allow-disable kar sakte ho.